Management Skills For New Managers
Date:
Location:
Instructor:
Time:
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Tuesday,
November 15, 2005
Dewitt Nursing Home
Rose Andrez
9:00a.m.-5:00p.m.
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OBJECTIVE:
As a manager, the ability to affectively develop and support your staff in meeting and exceeding expectations is key. Through this practical workshop, learn hands on tools and proven people management techniques that apply to both individuals and teams. Walk away with new confidence and new capabilities that equip you to improve your staff's performance.
KEY TOPICS:
• Leadership Defined
• Best/Worst Leader
• Task and People (Relationships)
• Leadership
& Analysis Exercise
• Providing Effective Feedback
• Giving Constructive Criticism
• Identifying Descriptive Language
• Attitude vs. Behavior
• Pin Pointing Behavior
• The Feedback Planner
• Individual Planning
• Responding in Conflict Situations
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