(Tuition fee: $170)

Developing Workplace Relationships and Building Teams to Enhance Customer Service	10 hours    approved
The objective of this interactive workshop is to assist healthcare executives identify their organization's internal and external customers, how to communicate with them most effectively, how to deal with customer-related conflicts, how to handle staff and external customer stress and anger, and steps to build strong and productive teams. This course requires completion of interactive workbook activity pages in addition to the pre and post tests.                                                                            (Tuition Fee: $195)
Effective Communication Skills for Leaders	5 hours approved
Effective communication is an essential tool for any administrator, manager / or supervisor.  How assignments are articulated, how goals and objectives are presented, how staff are trained, coached, counseled, and listened to and how customers are addressed are all part of effective communication.  This course is a MUST for any administrator.                                                              (Tuition fee: $150)
Emerging Responsibilities and Relationships between Corporate Headquarters and The Healthcare Facility	5 hours approved
This new course looks at the trends toward mega corporations and consolidation and how mega- corporations impact business today including the multi-hospital system. It covers the roles and expectations of both the corporate office and the service facility as well as a review of corporate governance and organizational structure in a healthcare facility.                                                                                        (Tuition Fee: $150)
Hiring Good Staff and Enhancing Staff Performance	8.75 hours approved
The objective of this new course is to help management hire and groom outstanding employees. Topics include interviewing, hiring, coaching, counseling and performance evaluation and termination.  This is a useful course for any manager.                                                                                      (Tuition Fee: $210)
Leadership Skills and Good Business Practices	8.75 hours approved
This course reviews the elements of good business, management and leadership skills, and how to apply them in a rapidly changing work environment.  It discusses the tools, methods, and strategies managers can use to productively fulfill their roles and responsibilities.  It offers practical communication, coaching and influencing skills managers can apply to deal with difficult people and improve relationships with employees and others. Whether you are a new manager or one who has years of experience, you will find this course very helpful.                                       (Tuition Fee: $210)
Motivating Staff to Enhance Job Performance	6.25 hours approved
Learn how to motivate by creating and maintaining the desired willingness of people to achieve predetermined objectives.  Job performances depend on both competence and motivation.                                                                     (Tuition Fee: $170)
Nursing Home Residents' Rights	5hours approved
Residents keep all of their basic human and civil rights and liberties when they are admitted to a nursing home.  Is your home protecting and promoting the rights of residents you serve?  As a licensed nursing home administrator read all about the regulations protecting the rights of your residents.                    (Tuition Fee:  $150)
Organizational Process in a Healthcare Facility	10 hours approved
The objective of this course is to help hospitals, nursing homes, and other healthcare facilities clarify roles and responsibilities of the governing body, administration and medical staff, implement sound organizational practices and avoid organizational pitfalls. In short, here is a checklist of do's and don'ts that will help ensure a smoother working relationship between these three groups.                (Tuition Fee: $225)
Person Centered Care: Putting Life into Nursing Homes	8.75 hours    approved
This course discusses the philosophy and values of culture change, the  benefits for residents and staff, and  cites how  clinical outcomes have universally improved.  It spells out how a nursing home may want to begin the process of deinstitutionalizing and the steps it should take to transition to a person centered model of care.  In short this course is an excellent reference guide to putting life into your nursing home.                                                                                      (Tuition fee: $210)
Staff Development: Training and Continuing Education	6.25 hours  approved
This course will be most helpful to healthcare administrators, nursing executives, and facility educators.  It discusses the importance of training and the role it plays in enhancing productivity of staff, the return on investment, how best to structure on-site training, the role and responsibilities of a staff educator and management's role in creating a learning environment.                                                             (Tuition Fee: $170)
Stress, Burnout, and Resiliency among Nursing Home Staff	6.25 hours approved
This program helps identify what causes stress in the workplace for staff and administrators, and how stress can lead to burnout.  It also looks at how the administrator can change the way you and your staff respond to stress, how to develop the skills and attitudes of resiliency and ways to foster a supportive environment which creates a positive community atmosphere.                        (Tuition fee: $150)
Team Building: An Essential Management Tool	6.25 hours   approved
Effective managers and supervisors know that team building is an essential tool for any successful organization.   This program discusses how to develop teams, build trust and motivation, and promote team leadership and performance.                                                                                    (Tuition fee: $170)
World Class Service Excellence	10 hours   approved
Service Excellence is rarely an accident; it happens because it is a management priority, an organization focus, and part of the total organizational culture. With a new baby boomer population on the horizon, service excellence will be your best marketing product.  This course will help you implement practices to achieve service excellence.                                                                                       (Tuition fee: $225)

General Information Registration To register, copy & paste registration form on right into an MS. Word doc. Fill in, print and return the registration form along with full tuition fee made payable to The Center to Promote Health Care Studies, Inc. and mail to:  14 Colvin Road, Scarsdale, NY 10583.     Telephone: (914) 725-4893     Fax: (914) 725-6489 Tuition per registrant, per course: 12 credits....$250 10 credits....$225 8.75 credits $210 7.5 credits...$190 6.25 credits..$170 5 credits.....$150 4 credits.....$135 CEU Credits Licensed Nursing Home Administrators, Assisted Living Administrators, and Residential Care Community Administrators  can receive the following credits which have been NAB approved: • Balancing Governance &  Administ.   - 5 Hours • Cost Containment  - 7.5 Hours • Corporate Compliance  - 12 Hours • Cultural Influences  - 6.25 Hours • Developing Workplace Relationships - 10 Hours • Effective Communication - 5 Hours • Emerging Responsibilities - 5 Hours • Hiring Good Staff - 8.75 Hours • Leadership Skills & Good Business Practices - 8.75 Hours • Motivating Staff - 6.25 Hours • Resident Rights' - 5 Hours • Organizational Process - 10 Hours • Person Centered Care - 8.75 hours • Staff Development: - 6.2 Hours ▪ Stress Burnout and Resiliency - 6.25 hours ▪ Team Building  - 6.25 hours ▪ World Class Service Excellence - 10 hours How to Receive Your Credits Prior to reading the material, answer the pre-test questions. This will give you a baseline from where you are starting. After you read the full document, answer the post-test questions. Mail the completed post-exam to The Center,  14 Colvin Road, Scarsdale, NY 10583. The Center will grade your answers immediately. If you answer 70% or more of the questions correctly, The Center will send you a certificate and report your CEU Credits to the state you are licensed in. The Center will send you a certificate, but it is your responsibility to notify the licensure board.		Registration Form Copy & Paste this registration form into an MS. Word doc., fill in, print and send registration and full tuition to: The Center to Promote Health Care Studies, Inc. 14 Colvin Road, Scarsdale, NY 10583 Name _______________________________________ Title ________________________________________ Address_________________________________ City ____________________ State _______________ Zip _______________ Email _______________________________________ Employer ____________________________________ Business Address _____________________________ City ____________________ State _______________ Zip _______________ Home Phone _________________________________ Business Phone ______________________________  Check Enclosed $_________   Call (914) 725 4893 to pay by Credit Card  Balancing & Distinguishing Difference Between Governance & Administration       $ 150    Cost Containment in Nursing Homes        $ 190  Corporate Compliance in Nursing Homes        $ 250  Cultural Influences on Human Behavior        $ 170  Developing Workplace Relationships and Building Teams to Enhance Customer Service      $ 225  Effective Communication Skills         $ 150  Emerging Responsibilities and Relationships between Corp. Headquarters and the Healthcare Facility      $ 150  Hiring good Staff and Enhancing Staff Performance      $ 210  Leadership Skills & Good Business Practices        $ 210  Motivating Staff in order to Enhance Performance        $ 170  Nursing Home Residents' Rights       $ 150  Organizational Process in a Healthcare Facility         $ 225  Person Centered Care: Putting Life into Nursing Homes        $ 210  Staff Development: Training & Continuing Education      $ 170  Stress, Burnout & Resiliency           $ 170  Team Building: An Essential Management Tool        $ 150   World Class Service Excellence       $ 225 About the Faculty • John Ethan Baer, MSHA, DPA, President of The Center, is an Adjunct Assistant Professor of Public Health (Health Policy and Management) at Columbia University.  He previously served as Associate Executive Director, The Hospital for Joint Diseases and Medical Center and Assistant Director, Hospital for Special Surgery.   ▪ Regina Golier, Ed.D. is a consultant, facilitator, trainer, and educator.  She has designed and conducted training programs including workshops to improve staff morale and performance resulting in reduced staff turnover.   ▪ Jeanette Perlman, MS is an administrator, educator, and consultant in the health, housing and hospitality industry.