Critical
Incident Management Consulting
Every healthcare organization experiences, from time to
time, the occurrence of critical incidents that threaten the stability,
productivity, and safety of its employees and/or patients. This may be the
result of ongoing interpersonal conflict, a difficult or under-performing
employee or a poor survey.
Experienced, outside consultation may be required to
effectively and/or gain the confidence of your staff.
Is Training
Needed?
Why do America’s corporate giants invest many hours
annually in supervisory and management training? Simply, because they
recognize that competent and consistent supervision is the principal
ingredient that leads to effective and efficient operations.
They also recognized that customer service is rarely
an accident; it happens because it is a management priority and
organizational focus, and part of the total organizational culture.
Healthcare organizations are now discovering what major corporations
discovered years ago; that is, customer service training pays big dividends…
and it does so relatively quickly.
We Are a Leader in Culture Change
If you
were a resident in a nursing home, would you like to be told when to eat;
when to get up and when to go to bed; when to bathe and how frequently, or
when to go to the toilet? Your answer is likely to be a resounding
“NO”. Well, neither do your residents.
The Center to Promote Health Care Studies, working
collaboratively with CHOICE, New York State’s culture change coalition
assisting nursing homes transition from an institutional to person centered
model of care, specializes in this new, exciting and inspirational movement
that enhances the resident’s clinical, social, emotional, and spiritual
quality of life. We are passionate about the need to deinstitutionalize
nursing homes and we can assist you in this process. And, by doing so
identify your nursing home as a healthcare facility of choice.
Customer Service
Training and Consulting
We have
provided customer service training and consultation to over three dozen
healthcare facilities ranging from fewer than 100 beds to more than 1000
beds. Over 50,000 employees and staff members of both hospitals and nursing
homes have attended our workshops. But those that have benefited from
this training the most have been the patients/residents you serve, and
secondarily your most valued asset… your staff.
Infection Control Consulting and Training
Since 1993 The Center has been one of
metropolitan New York area's primary providers of infection control
consultation and infection control training for healthcare professionals and
caregivers.
How much are
needless infections costing your healthcare facility?
A lot!!!
Each year thousands of caregivers contract
infections leading to absenteeism, adding to operational costs and
jeopardizing the health of patients/residents. According to the CDC one in
every 22 patients get infections while hospitalized. Over 99,000 hospital
patients will die as a result of complications of infections each year.
What are infections costing your healthcare facility?
The investment of an on-site infection control course, it seems to us, is a
no-brainer!
To Arrange Call (800) 689-8459
